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Response Time
We typically respond within 24 hours during business days. For urgent issues with your order, please include your order ID in the subject line.
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Common Questions
- Report not received?
Check your spam folder. If still missing, email us with your order ID. - Birth time unknown?
You can select "I don't know" during checkout. We'll use noon as default. - Want a refund?
Due to the personalized nature of our reports, all sales are final. If there's an issue with your report, we'll work to make it right.